The current retail environment is set up for retailers to respond directly and quickly to customer demands, whether it’s customer service through a social media platform or sending an automated notification when a package is delivered.
SmartIT ERP System engages with your business in a dynamic and integrated manner, which helps executives gain a strategic view of your retail business. Centralized data and functionality allow for information to instantaneously move from one place to another.
Retail is one of the fastest growing sectors in the world right now. But as the sector grows, so do the problems in managing it. The retail sector is made up of a series of sub-sectors and managing them efficiently is imperative to maintain or increase the profits. Fortunately, ERP in Retail industry could be the solution.
The biggest flaw would be the delay in information propagation, which in turn causes the delay in overall operations and loss of efficiency. Our system seeks and distributes real-time information to all the relevant units, leaving no scope for error or delay.
ERP in retail could play a vital role in customer management and retention. As you know, ERP operates on information; information that can be vital once you analyze it. For instance, you can sort the purchase history of customers and pick the most active ones, showering them reward points.
Inventory management is a very critical problem in retail because both excess inventory and inability to meet the demand can lead to financial losses. Our ERP system ensures you know exactly what is present in your inventory and which items are going to run out of stock. It also tracks the shelf life and notifies if any product is about to expire.
Our solution now come integrated with the PoS machines (both hardware and software), which is a big reason behind real-time data. In simple words, ERP takes the advantage of PoS machines one step further: all transactional data is reflected immediately not just in the retail outlets, but in the central ERP tool too.
Like PoS machines, e-commerce integration allows the ERP tool to get access to real-time data about transactions. This data can then be used for inventory management, demand forecasting etc.
This feature allows you to perform analytics on customer trends and past sales. It gives you insights into what products have been popular and what haven’t, which helps you in deciding which product you should promote and which you must discard. The various factors associated with sales, like pricing, discounts, sales offers etc., can be improved with ERP.